Emergency Information
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If you have a natural gas emergency, call Nicor Gas at |
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1 888 Nicor4u (1 888 642-6748)
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We're available 24 hours a day, 7 days a week. | |
Call us immediately if:
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You smell natural gas (exception: a faint odor near an appliance, that goes away after the pilot is lit). |
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You hear natural gas leaking (hissing sound). |
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Your gas service is suddenly interrupted. |
Smell: Nicor Gas adds a distinctive odor to natural gas as a way to alert you to a gas leak. To help you recognize this odor – which many people equate to that of rotten eggs – you can request a scratch and sniff sample. Simply e-mail us with your name, address and number of scratch and sniff slips you are requesting.
A faint gas odor near an appliance may indicate that the pilot light has gone out. If the appliance has a pilot light and the odor persists after relighting, exit immediately, leaving doors and windows open as you exit. Do not open windows if they're not already open. Do not use your telephone or cell phone, operate any appliance, light a match or turn light switches on or off. Call Nicor Gas from a neighboring location.
Sound: If you hear a blowing or hissing sound coming from a building that uses natural gas, exit immediately, leaving doors and windows open as you exit. Do not open windows if they're not already open. Do not use your telephone or cell phone, operate any appliance, light a match or turn light switches on or off. Call Nicor Gas from a neighboring location.
Sight: If you see discolored vegetation, blowing dirt or bubbling water in the area of a buried natural gas pipeline, this could indicate a natural gas leak. Call Nicor Gas or your local fire department and keep people away from the suspect area.
Learn more about other safety topics such as:
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